REFUND POLICY

Last Updated: 12/11/2025

Thank you for shopping with Friending Inc. We want you to be fully satisfied with your purchase. This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through shop.friending.com.

1. RETURN WINDOW

We offer a 30-day return period, beginning on the day you receive your order. To request a return, you must contact us within this 30-day window.

2. RETURN ELIGIBILITY

To qualify for a return:

  • The item must be in the same condition as when you received it.

  • It must be unused, unworn, and include all original tags and packaging.

  • You must provide a receipt or proof of purchase.

Items returned without prior authorization will not be accepted.

3. HOW TO START A RETURN

To initiate a return, email us at:

📧 refund@friending.com

If your return request is approved, we will provide:

  • instructions for shipping your item back to us, and

  • the return address for your package.

Returns sent without following the provided instructions may be rejected.

4. DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order as soon as it arrives. If:

  • your item is damaged,

  • defective, or

  • the wrong item was delivered,

contact us immediately so we can review the issue and correct it.

5. NON-RETURNABLE ITEMS

Certain items are not eligible for return, including:

  • perishable goods (food, flowers, plants)

  • personalized or custom-made products

  • items containing personal messages (including printed or engraved content)

  • personal care products (beauty, hygiene, etc.)

  • hazardous materials, flammable liquids, or gases

Please contact us if you are unsure whether your item qualifies for return.

Sale items and gift cards are final sale and cannot be returned.

6. INTERNATIONAL ORDERS

We currently do not accept returns for international purchases.
All international sales are final.

Please review your order carefully before completing checkout for shipments outside the United States.

7. EXCHANGES

If you would like a different item, the quickest process is:

  1. Submit a return request for the item you have.

  2. After your return is approved, place a new order for the item you want.

We do not reserve inventory for exchange requests.

8. REFUNDS

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Processing times vary by bank or card issuer, and it may take additional time before the refund appears on your statement.

If your refund is not approved, we will notify you with the reason.